谷歌翻译
一定英语沟通表达能力
最后确认，全部对话如下。因为之前发邮件回复收件有问题，继续沟通。这个justine服务态度特别好！赞一下！about returning(填写的标题“关于退货”）Justine:Hello, my name is Justine. I'm here to help you today in returning item.（justine：你好，我是justine。我可以为您的退货服务）Me:hi,Justine。ORDER #112-8329931-0505842 this order。I am a Chinese customer。（我：你好，justine。此时需先提供单号****，然后说明下自己是中国的客户）Justine:Hello, （my name）. I am here to help you. Let me check this for you.（justine：亲好，很高兴为您服务。让我帮您看下~）Me::p sorry for my poor English（我：（先入为主，让人能接受我的烂中式英语）微笑，抱歉我英语不太好）Justine:No, it's okay. No worries.（justine：没关系，不用担心，没问题的）Me:You know ,I shipped this item back...used ups to deliver it。I want to know how much is the refund for the international shipping costs。And how can I get the refund（我：（说明缘由）我已经把东西用UPS快递寄送回去了，我想了解一下国际运费退款如何操作，如何我才能拿到这笔运费退款）Justine:I understand.Upon checking here I see that the refund was been processed.Let me check this for you.（Justine：亲我了解了。我查询你了一下，看到退款已经走流程了。稍等让我再查询一下==）Me:I paid 415rmb for it,nearly 67$ and how can I get the refund of it.（我一共花了415人民币，大约折合67美金，请问我如何可以得到运费退款？）yep,but it seemed not include the international shipping（是的，但是我没有看到运费退款）Justine:I see that the refund of $67 was been processed on January 26. You will receive the refund on January 28 and not later than January 29.（justine：我看到这里有一笔67刀的退款已经在1月26日（今天）给您退到卡里了，您可以在1月28最迟29日可以收到这笔退款）Me:oh.really?It's only about the shipping?（我：哦，是么？那只是退运的运费款么？）Justine:You also receive the $56.99 on January 17 and the on January 8 $5.01 and $6.00。A total amount of $135.00（justine：您共收到了56.99刀、5刀和6刀，加上67刀一共135刀的退款）Me:oh~I see。thanks very much（我：哦，我知道了。非常感谢！）Justine:Perfect! :) You are welcome.It's my pleasure to help a valued customer like you.I hope I was able to provide the assistance you've needed today.Would there be anything else that I can help you with?（justine：最后的客套：太棒了！您太客气了。很高兴能为您这样的优质客户服务。希望今天的服务能够帮到您。请问还有其他问题么？）Me:thanks a lot for helping me outhave a nice day~（我：谢谢您帮我解决问题，祝好！）
正如对话所述，手机屏一共60刀不到，运费有几刀。因为我是中国的客户，美国亚马逊为了改善服务了解产品问题，推荐我寄回，运费他们给我做refund。他们花了135刀左右。。。但是人家让我这个中国客户非常满意，一点挑剔都没有。尽管过程稍显复杂。但是客户满意度200%。赞一下美亚以及所有涉及的客服人员~